Developing future-ready talent is only part of the TD technology strategy. The Bank is also integrating AI into its core operations, and ensuring that innovation and security evolve hand in hand.
At TD TechCon 2025, executives made it clear: AI and security are key priorities. The Bank recently hosted its third annual TD TechCon, an education conference designed for TD colleagues to expand their tech skills and knowledge.
Techtalent.ca had the privilege to attend this year’s event, immersing ourselves in the conference.
Early on, it was highlighted that the Bank recently completed a three-year cloud migration, transferring petabytes of data from legacy systems to Microsoft’s Azure cloud in one of its largest migrations ever. The move will help fuel AI-driven financial innovation at the Bank, enhancing AI capabilities, streamlining data processing, and enabling faster customer insights.
AI: Driving Efficiency and Transformation
Artificial intelligence (AI) is becoming a key pillar of TD operations, which should help to improve both customer interactions and internal productivity.
TD has implemented a ChatGPT-style AI tool designed to support phone agents at TD North American Customer Operations (NACO). The contact centre virtual assistant pilot saw reduced average handling times and decreased customer handoffs . The platform further enhances customer interactions by helping contact centre colleagues retrieve answers to day-to-day banking inquires in seconds, allowing agents to respond more effectively.
TD has also introduced GitHub Copilot, a Gen AI programming assistant developed by Microsoft that helps simplify the coding workflow for engineers.
“By implementing solutions such as GitHub Copilot, we’re helping empower our engineers to focus on new opportunities and demonstrating our commitment to delivering a positive engineering experience and to developing top technology talent in the industry,” said Licenia Rojas, TD’s Senior VP, Bank Chief Architect and Head of U.S. Customer Platforms.
Trustworthy AI remains at the forefront of TD strategy. Human oversight remains integral to the process, reinforcing trust and mitigating risks.
Luke Gee, Chief Analytics & AI officer at TD, says, “We ensure there is always a human in the loop to review and approve critical decisions made by AI systems. Our colleagues train, test and work alongside the technology. By taking this approach, we work to make our Gen AI tools more reliable, accurate and trustworthy, while keeping our focus on helping to create better experiences for our customers.”
TD sees AI as more than just a tool for efficiency—it’s a transformative force. The Bank likens its impact to that of the internet, hypothesizing that AI will supercharge human cognition and creativity, fundamentally changing how work is done. With scalable and responsible deployment, AI will continue to drive both employee and customer experiences at TD.
Embedding Protection Without Hindering Innovation
Security remains a critical focus at TD, as highlighted in the DevSecOps: Efficiency Through Speed & Scale panel. The discussion emphasized integrating security into every phase of software development, rather than treating it as an afterthought.
Brent Foster, VP, Software and Quality Engineering Practices Owner at TD , highlighted how the Bank is fostering a DevSecOps culture to help eliminate barriers between development, security, and operations, creating a more cohesive workflow. Foster noted, “this approach ensures security is embedded early in the development cycle, minimizing delays and risks.”
Automation plays a key role in the Bank’s security strategy. Tools like GitHub Actions, SonarQube, and Veracode are automating security testing, ensuring compliance without slowing down development. Automated security testing within software releases is accelerating software development while maintaining stringent security standards.
TD Dublin Tech Hub is spearheading security awareness efforts through training and collaborative development initiatives. Rather than enforcing rigid security protocols, TD focuses on developer enablement, providing resources and support to integrate best practices seamlessly.
Grant Van Gorder, a Senior Manager and Security Integration Engineer at TD, noted how security and agility often appear at odds, but that TD is finding the balance. He emphasized how automating security testing within software releases reduces compliance-related bottlenecks. “Fostering collaboration across departments is key to embedding security practices while maintaining the speed and flexibility needed for innovation,” said Van Gorder.
Looking to the Future
TD is doubling down on technology, placing AI and security at the heart of its innovation strategy. By leveraging AI to enhance customer and employee experiences while integrating security at every stage of software development, the Bank is charting a future that balances technological advancement with responsible governance.
As TD continues to refine and scale these initiatives, it is setting a benchmark for how financial institutions can harness technology to help drive growth, efficiency, and trust in the digital age.
Read more of Techtalent.ca’s coverage of TD TechCon 2025 here.