Despite optimism around the potential of artificial intelligence, a dearth of training around the technology may be cause for concern, finds a recent report from TD Bank Group.
Insights from the Big Bank’s annual survey reveals while the majority of Canadian workers see AI as a helpful tool, they lack the training and support needed to use it effectively.
According to the 2025 TD AI Insights Report, 56% of Canadians who use AI at work report that it enhances their productivity.
Younger Canadians in particular, such as Gen Z (69%) and Millennials (59%) are more inclined to view AI as an enhancer of their work compared to Gen X (50%) and Boomers (38%), the report found.
“AI is transforming the workplace and creating powerful new opportunities for growth, learning, and career advancement,” posits Tina Robinet, who serves TD as Senior Vice President of Human Resources. “At TD, we see AI not just as a tool but as an opportunity to enable and empower employees.”
But more than 40% of Canadian workers still do not use AI tools at work.
“We know that adopting new technologies can feel daunting–for both the organizations themselves and colleagues,” says Kirsti Racine, Vice President of the TD AI Technology Platform.
Yet a majority of Canadian workers who use AI at work believe AI expertise gives them a competitive edge over their peers in similar roles, with 58% saying most of their colleagues have no idea what they are doing.
Most employees agree that their employers have not provided adequate guidance on how to use AI effectively.
“AI is transforming how Canadians work, but meaningful adoption requires more than just new tools,” affirms Luke Gee, who heads analytics and AI for TD. “It takes trust, training, and thoughtful leadership.”
“Behind every AI strategy,” Gee says, “is the opportunity to make customer and colleague experiences smarter and more intuitive.”
In terms of its own AI technology development, TD Bank Group recently unveiled TD AI Prism, a proprietary artificial intelligence foundation model designed to reshape how the bank predicts customer needs and delivers personalized experiences.
Built entirely in-house, TD AI Prism integrates large-scale AI capabilities with secure, cloud-based banking data.
Unlike traditional models that are narrowly focused, TD AI Prism operates as a single predictive engine, processing up to 100 times more data variables to understand customer relationships and preferences.
The initiative builds on years of AI research at TD’s Layer 6 innovation centre and follows the bank’s large-scale migration to a secure cloud platform in 2023.
“From chatbots that help our colleagues work faster, to using AI to automate tasks to free up colleagues time, to providing training to help grow colleagues AI skills, our goal is to make banking simpler, safer and smarter,” stated Gee.
