Rogers Communications announced today it has started hiring for its new B.C. customer solution centre in Kelowna, bringing 350 new jobs into the local economy by 2021.
With the company’s priorities continuing to be the safety and well-being of all team members, all positions will be work from home until the new centre in Kelowna can be safely opened.
“We are proud to invest in Kelowna and help boost the local economy by hiring for high quality jobs that will keep our customers connected to their world, which is critical now more than ever,” said Rick Sellers, President of B.C. Region, Rogers Communications.
“We are excited to tap into the exceptional talent in the Okanagan region for our B.C. customer solution centre, which will provide further support for Rogers and Fido customers in the Pacific time zone.”
Employees at the new centre will handle approximately one million Rogers and Fido customer interactions each year, with new roles now posted on the Rogers website for Customer Solution Specialists, Team Managers, Senior Managers and support positions, such as Human Resources and IT.
The new Kelowna centre will be part of Rogers customer service teams, all located in Canada.
Hiring and training for new team members will be conducted virtually with employees working from home until both construction is complete in the fall and the site can be safely opened with physical distancing and strict sanitation protocols in place.