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San Francisco’s Dialpad, the AI-powered cloud business phone and contact center provider for modern businesses, has raised a USD $100 million Series E funding led by Canada’s OMERS.
In total, Dialpad has raised $220 million, and the valuation over $1.2 billion demonstrates its leadership position in the Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) marketplace and solidifies the role of, and need for, AI-powered insights on all calls as a strategic differentiator for businesses of all sizes.
In 2017 Dialpad launched its business communications service in Canada and opened an office in Vancouver.
“We have seen a huge increase in demand for cloud communications tools, and we are raising additional capital to meet this demand,” said Craig Walker, CEO of Dialpad.
“Users want a single platform to handle voice, video and messaging. They also want that platform to be smart; to do things like automate note-taking and provide real-time insights and answers in response to what’s happening on a call or meeting. We have invested in real-time speech recognition, natural language processing and voice analytics on a system that works anywhere, on any device. Our goal has always been to empower the future of work, and we are thrilled to join the OMERS Growth Equity portfolio and to continue to innovate.”
With more than 500 employees, and a plan to grow headcount dramatically over the next year, Dialpad serves more than 70,000 customers from large enterprises to small and mid-size companies.