Kitchener-Waterloo’s Uvaro continues to spread industry-wide career success by addressing the high demand for CSMs with their new Customer Success Management course.
When the Uvaro team noticed a lack of empathetic and well-rounded Customer Success Managers (CSMs) in the tech industry, they decided to build a course specifically made to give anyone the tools they need to understand a customer base and focus on solving long-term company needs thoughtfully and with compassion.
This new 4-week Customer Success Management course will help members explain common sales processes, ensure everything runs smoothly after a purchase, build relationships with clientele and unite a customer success team through interactive lessons, roleplay, and individualized coaching sessions.
“The industry is looking for more empathetic communicators on the Customer Success side of things,” said Uvaro’s VP Engineering and Product Derek Hall, “Which is why we really put an emphasis on the human element of Customer Success. We’re looking to guide people towards being reflective and responsive mediators who can think critically about the industry. There’s a huge market for it.”
Uvaro’s instructors and guest speakers are experts who currently work in the industry today. This is part of the reason Uvaro’s courses remain relevant when it comes to curriculum. The upcoming Customer Success Management cohorts will be led through exercises that use real-world scenarios to help them relate to the material in an engaging way.
With 5 hours of weekly class time and 8 to 13 hours of weekly independent study and assignments, this course teaches the skills, processes, behaviors, and theories anyone needs to land their first role as a CSM. Expert instructors teach tips and tricks to run a Customer Success team effectively.
Students will learn how to apply the specific communication, mentoring, organizational, and mediating skills necessary to succeed as a CSM, and will practice techniques needed to mentor, support, and grow the success of both customers and an organization itself. More importantly, they’ll learn how they might use these tools to become an empathetic mentor who guides and supports customers with integrity.
For more information about this course and to view the full course catalog please visit Uvaro’s website.